This privacy policy applies to data processing by:
Neuer Wall 35 20354 Hamburg Germany
Phone. +49 (0) 40 600 88 50*
Fax +49 (0) 40 600 885 208
E-Mail: service@unger.de
When you visit our website https://www.unger.de/ the browser you are using on your terminal device automatically sends information to the server of our website. This information will be temporarily stored in a so-called log file. The following information will be recorded without your intervention and stored until automated deletion:
- IP-IP address of the requesting computer,
- date and time of access,
- name and URL of files accessed,
- website from which access has been made (Referrer-URL),
- the browser used and, if applicable, your computer´s operating system, and your access provider´s name.
- ensuring a smooth connection of he website,
- ensuring comfortable use of our website,
- evaluation of system and stability,
- for other administrative purposes.
If you have expressly consented in accordance with Article 6 para 1 lit. a GDPR, we will use your email address to regularly send you our newsletter. To receive the newsletter, it is sufficient to provide an email address.
We offer you the opportunity to register for our WhatsApp messages on our website. You will receive messages about our offers via WhatsApp to the telephone number you have provided, so you can ask us questions about products. If you have explicitly consented to this in accordance with Article 6 para 1 lit. a GDPR, we will use your first and last name, your telephone number and Messenger-ID, your profile picture and the message history in order to be able to offer you this service. You consent by sending us a WhatsApp message with the content “Start” to the phone number +49 157 924 701 26.
To record, process and carry out your order, your data will be forwarded to service providers, for example the delivery of the goods, where necessary. We only forward the personal data that is required for delivery (name and address of the recipient). The legal basis for data processing is Article 6 para 1 lit. b GDPR.
If you give us your consent in accordance with Article 6 para 1 lit. a GDPR during the ordering process, we will also forward your email address to the shipping service provider so that they can offer you additional services (e.g. delivery notification, selection of a different delivery date or drop-off location). In particular, you have the option of using the pick ware service, which uses a Google Maps API connection (see below for more information on Google Maps), to find the nearest packing station for your delivery. Your consent is not required for the conclusion of the contract and is valid until revoked, which you can declare at any time with effect for the future, e.g. by email to service@unger.de.
Payment data is collected in encrypted form and used exclusively to process the corresponding transaction. Except for payment by purchase on account, Unger has no knowledge of or access to the bank and credit card details. Processing is carried out exclusively by the relevant service provider. If you select the respective payment option, you personal data may be transmitted to Klarna Bank AB (publ), Chausseestraße 117, 10115 Berlin, to PAYONE GmbH, Lyoner Straße 15, 60528 Frankfurt am Main, or to Ratepay GmbH, Ritterstr. 12-14, 10969 Berlin who acts for us in this context as contract processor bound by instructions. You can find further information on the protection of your data at https://www.klarna.com/de/datenschutz/, https://www.payone.com/DE-de/datenschutz or https://www.ratepay.com/legal-payment-dataprivacy.
In cases in which we make delivery before payment, e.g. in the case of a purchase on account as part of the “UNGER Fashion Concierge Selection”, we regularly check your creditworthiness and in certain cases, in which there is a legitimate interest, also the creditworthiness of existing customers. For this purpose, we cooperate with Creditreform Boniversum GmbH, Hammfelddamm 13, 41460 Neuss, from which we receive the required data. For this purpose, we transfer your name and your contact data to Creditreform Boniversum GmbH. In the event of receivables overdue for a prolonged period, your data will be transmitted to Creditreform Boniversum GmbH, as collection agency for the purpose of asserting claims in Germany and will be used there. The legal basis for data processing is Article 6 Para. 1 S. 1 lit. f GDPR. Our legitimate interest follows from reasons of creditor and credit protection. Information pursuant to Article 14 GDPR on data processing at Creditreform Boniversum GmbH can be found here: www.boniversum.de/eu-dsgvo/.
Within the order process you have the opportunity to set up a customer account with us (e.g. during the ordering process). Your address data including e-mail address and orders are stored here. The personal data is collected and processed to the extent required in accordance with Article 6 Para. 1 S. 1 lit. b GDPR
Your data stored by us will only be stored for as long as it is required.
- The data of the customer account will remain stored until you cancel the account.
- Without a customer account the order data remain stored until completion of the order.
Your personal data will not be transmitted to third parties for purposes other than those listed below. We only pass on your personal data to third parties:
- if you explicitly have consented pursuant Article 6 para. 1 sentence 1 lit. a GDPR,
- if passing on your personal data pursuant Article 6 para. 1 sentence 1 lit. f GDPR is necessary for assertion, exercise or defence of legal claims, and there is no reason to believe that you have an overriding interest worthy of protection in non-disclosure of your data,
- in the event of a legal obligation existing for their transfer pursuant to Article 6 para. 1 sentence 1 lit. c GDPR, and
- this is permitted by law and it is necessary for carrying out our contractual relationships with you pursuant to Article 6 para. 1 sentence 1 lit. b GDPR.
UNGER GmbH & Co. KG may send you an email inviting you to rate all of the
services we provide (the “Purpose”). Since we work with an external company, Trustpilot A/S (“Trustpilot”), to collect customer feedback,
we share data such as your name, email address, and reference number with Trustpilot for this purpose.
4. Cookies & Web Beacons:
We use Cookies and Web Beacons on our website. Cookies are small files that are automatically created by your browser and stored on your terminal device (laptop, tablet, smartphone or similar) when you visit our site. Cookies do not cause any damage to your terminal device and do not contain any viruses, Trojans or other malware. Information is stored in the cookie that is related to the specific terminal device used. However, this does not mean that we gain direct knowledge of your identity.
a. Google Analytics:
We use Google Analytics, a web analysis service by Google Ireland Limited (Gordon House Barrow Street, Dublin 4; hereinafter „Google“) for the purpose of demand-oriented design and continuous optimization of our sites.
- browser type/ version,
- used operating system,
- Referrer URL (the previously visited page),
- the accessing computer’s host name of (IP address),
- time of server request,
We also use Google Tag Manager in connection with Google Analytics and other analysis tools. This is an organizational tool that enables us to centrally manage code sections of various tracking tools that we use on our website. Google Tag Manager does not carry out any independent analyses, does not store any cookies and does not create any user profiles. Its use and the associated data processing are technically necessary in order to be able to technically implement your consent to the use of individual analysis tool, and thus also for the presentation of our website.
In addition, we use Google Ads Pixel from Google Ireland Limited (Gorden House, Barrow Street, Dublin 4, Ireland) on our website. This is a technology that we use to measure the success of our advertisements on Google (Google Ads). When you visit our website, a direct connection will be established via the pixel between your browser and the Google server. This means that Google receives among other things, information from your browser, that our website has been visited from your device. As the provider of the pages, we only have very limited knowledge of the content of the data transmitted and how Google uses it. We can only select which segments of Google users (such as age, interests) our advertising should be displayed to. As soon as you call up the pixel from your browser, Google can use this to recognize whether a Google advertisement was successful, for example whether it led to you contacting us. As a result, we can record the effectiveness of Google Ads for statistical and market research purposes.
This website uses Google Remarketing, a retargeting service from Google, to collect and store data from which user profiles are created using pseudonyms. This technology allows users who have already visited our websites and online services to see targeted advertising from us on other external sites in the Google Partner Network. A cookie is placed on your computer to analyze user behavior when visiting the website and can then be used for targeted product recommendations and interest-based advertising.
Our website uses the services Facebook Pixel. These are products of Facebook Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland). These services document the transactions on our website, such as the time spent on pages, the placement of products in the shopping cart or purchases. The data used for this purpose is stored on your computer using cookies (see section 4).
We use the Convention-Tracking-Tool Microsoft Advertising from Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA, to find out more about the user behaviour on our website.
Our website uses Shopware Analytics, an analysis tool from Shopware AG (Ebbinghoff 10, 48624 Schöppingen, Germany). This tool helps us to better understand the behavior of users on our website and to improve our content and offers in a targeted manner.
For the purpose of web analysis and website tracking, we use technology from econda (econda GmbH, Zimmerstr. 6, 76137 Karlsruhe, Germany) on our website. econda analyses and collects transaction data for marketing purposes in order to offer personalised content. For this purpose, econda stores "1st party cookies" on your terminal device, which means that the processed data originates exclusively from our website.
We use "Hotjar" on our website, a web analysis service provided by Hotjar Ltd., Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta (hereinafter: "Hotjar"). Hotjar uses cookies that are stored locally in the cache of your web browser on your device and that enable an analysis of your use of our website, as well as a so-called tracking code. The cookies used by Hotjar are stored on your device for different lengths of time, sometimes only during your visit, sometimes for 365 days. The information collected is transmitted to Hotjar on a server in Ireland and stored there. You can prevent Hotjar from collecting data by following the instructions on the following link: https://www.hotjar.com/opt-out.Further information about Hotjar Ltd. and the tool can be found on the Hotjar website: https://www.hotjar.com.
We also use the Retargeting-Tool Criteo (Criteo GmbH, Gewürzmühlstr. 11, 80538 München). Criteo collects information about the surfing behaviour of website visitors in an anonymous form for marketing purposes. Cookies are used for this purpose.
We use the service of WisePops SAS, 87 Boulevard Suchet, 75016 Paris, to send surveys to our users. WisePops uses cookies (Section 4.) to determine whether and how users interact with the survey pop-ups. We use these survey results to optimize the website.
m. Webgains:
We participate in the Webgains affiliate program of ad pepper media GmbH, Frankenstraße 150c, Franken Campus, 90461 Nürnberg. To document transactions (e.g. leads and sales), Webgains stores cookies of the end device of users who visit its customer´s website or use their online offers (e.g. registering for a newsletter or ordering in an online shop). The cookies used only serve the purpose of correctly allocating the success of an advertising medium and the associated commission calculation.
We use the FACT Finder service from Omikron Data Quality GmbH, Habermehlstr. 17, 75172 Pforzheim.
We use DoubleClick Floodlight to evaluate advertising campaigns and optimise the effectiveness of our ads. This service uses cookies to analyse the behaviour of users on our website and to collect conversion data.
We use the services of the SAP subsidiary Emarsys eMarketing Systems GmbH, Lassallestraße 7b, 1020 Vienna, Austria, a platform for email marketing and customer loyalty. Personal data such as email addresses are processed to provide personalized messages and offers.
Our website offers the option of sharing content on the social media networks Facebook and Pinterest. We integrate these plug-ins using so.called two-click method in order to protect the visitors to our website as best as possible. The legal basis for transmitting is Article 6 Para 1 S. 1 lit a GDPR. You give your consent by making the mentioned two clicks on the respective button.
a. FRAEND:
We use FRAEND (FRAEND GmbH; Gaudystr. 10; 10437 Berlin; Deutschland) on our website to enable user registrations and user logins via the OAuth2.0 authorization protocol. You will only take part in such a user registration or login if you log in via a user account with us, with FRAEND or with another service such as Facebook or Google (in the latter case, these services can theoretically also monitor your use of FRAEND track). FRAEND uses cookies to identify you and may also integrate services for behavioral advertising. You can prevent FRAEND from collecting data by clicking on the following link: https://www.fraend.com/privacy-policy/.
Our website uses a Google Maps interface (API) to display geographical information visually. Google Maps is a product of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter: „Google“). When using Google Maps, Google also collects, processes and uses data about the use of the Maps functions by visitors to the websites. Further information about data processing by Google can be found in the following link Google's privacy policy.
We use the web monitoring platform Pingdom from SolarWinds Worldwide, LLC 7171 Southwest Parkway, Bldg 400, Austin, Texas 78735. This analyses our website in terms of transactions, loading times and availability in order to improve the user experience and enable us to respond quickly to problems. The following data is processed when a page is accessed:
- Browser-Typ/-Version,
- Operating system used,
- Features that provide information about the context in which the page is accessed and how the page is loaded and asynchronously reloaded,
- IP-Adress
- Time of the server request.
https://www.solarwinds.com/general-data-protection-regulation-cloud
You have the right:
- to obtain access to your personal data processed by us in accordance with Article 15 GDPR. In particular, you may obtain access to the purposes of the processing, the category of personal data, the categories of recipients to whom your data have been or will be disclosed,the envisaged storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the source of your data, if these have not been collected by us, and the existence of automated decision-making including profiling and, if applicable, meaningful information on their details;
- to request the immediate rectification of inaccurate or completion of incomplete personal data stored by us in accordance with Article 16 GDPR;
- to request the erasure of your personal data stored by us pursuant to Article 17 GDPR, unless the processing for the exercise of the right to freedom of expression and information, for the fulfilment of a legal obligation, for reasons of public interest or for assertion, exercise or defense of legal rights is required;
- to demand the restriction of the processing of your personal data pursuant to Article 18 GDPR, as far as the accuracy of the data is contested by you, the processing is unlawful, but you reject its erasure and we no longer need the data, but you require this, for the exercise or defense of legal claims or you objected to processing pursuant to Article 21 GDPR;
- to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format in accordance with Article 20 GDPR. or to demand transmission to another controller;
- to object to your consent given pursuant to Article 7 para 3 GDPR at any time. As a result, we are no longer allowed to continue processing data based on this consent in the future and
- to lodge a complaint with a supervisory authority pursuant to Article 77 GDPR. As a rule, you can contact the supervisory authority of your habitual residence or place of work or place of business. The supervisory authority for us is:
If your personal data are processed based on legitimate interests pursuant to Article 6 para. 1 sentence 1 lit. f GDPR, you have the right to object to the processing of your personal data pursuant to Article 21 GDPR, provided that there are reasons on grounds relating to your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right of objection, which we will implement without specifying a particular situation. If you would like to make use of your right of revocation or objection, simply send an e-mail to service@unger.de.
We use the most common SSL (Secure Socket Layer) method in connection with the highest level of encryption supported by your browser. Usually this is a 256 bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. Whether a single page of our website is transmitted in encrypted form can be seen from the closed display of the key or lock symbol in the status bar of your browser. We make use of the rest of the adequate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.
This privacy policy is currently valid and is dated Feburary 2026. Due to further development of our website and offers or due to changed legal or official requirements, it may become necessary to change this privacy policy. You can access and print out the current privacy policy at any time on the website at https://www.unger.de/datenschutz/